FAQ

WHEN WILL MY ORDER SHIP?

We ship just as quickly as possible but please allow 1-4 days for processing of your order. You will receive e-mail notification when your order ships. For PREORDER items (clearly noted in the item listing), please see the product description for further information.

WHAT IF I NEED TO RETURN OR EXCHANGE SOMETHING?

If for any reason you are not happy with your purchase, simply contact us at info@thebluegrasssituation.com within 30 days of purchase and we will be happy to help you with a refund or exchange. To be eligible for a refund, items must be unused, unwashed, and undamaged. In your email, please include the following information:


• your order number
• the issue with your order

Please note that we cannot exchange or refund the following:


• Shipping charges (unless we have made a shipping error)
• Items that have been worn or damaged
• Returns or exchanges after 30 days of the ship date
• Final sale items. This includes all Sale items marked down to $5, and all other items with Final Sale noted in the item listing.

WHAT ABOUT INTERNATIONAL SHIPPING?

International shipments orders can be delayed beyond the original delivery window. There are a few factors that may cause longer delivery times: how far you are from our BGS home base, how it’s shipped, and of course, customs. We cannot guarantee that you will not be charged customs taxes or duties on your items. Any customs or import fees are charged once the order reaches its destination country. These charges must be paid by the order recipient. If you are concerned that your order may incur these charges, please contact your local customs people to find out if you have these taxes.

DO YOU SELL GIFT CERTIFICATES?

Yes, we do! We offer digital gift cards in several amounts -  $10, $25, $50 and $100. Click here to go directly to the gift card listing. Gift cards will be e-mailed to the you and can be printed or forwarded to your gift recipient. 

WHAT IF I HAVE OTHER QUESTIONS, OR COMMENTS?

Please reach out to us at info@thebluegrasssituation.com. We'd love to hear from you.